bh111 Privacy Policy — How We Protect Your Data

Privacy at a Glance

The six cards below summarise the most important points of this Privacy Policy. The full legal text in each numbered section below is the authoritative version and governs in all cases.

1Introduction and Scope

bh111 ("we", "us", or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the bh111 website at bh111.bio. This Privacy Policy describes how we collect, use, store, share, and protect personal data when you register an account, make deposits or withdrawals, place bets, play games, or otherwise interact with the Platform.

This Privacy Policy forms part of the bh111 Terms and Conditions. By using the Platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of the Platform, with particular relevance to players based in Bangladesh. If you do not agree with any part of this policy, please discontinue use of the Platform and contact our support team to request account closure.

2Information We Collect

bh111 collects personal data in several ways: directly from you when you register or use the Platform, automatically through technical systems as you interact with the site, and occasionally from third-party verification providers as part of our KYC process. The categories of personal data we collect are described in the table below.

bh111 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly necessary for age and identity verification purposes under our KYC obligations.

3How We Use Your Information

bh111 uses personal data only for lawful, specified purposes. We do not use your data for purposes that are incompatible with those listed below, and we do not sell or rent your personal data to any third party for their own marketing use. Your data is used for the following purposes:

• Account creation and management: to establish and maintain your player account, verify your identity through the KYC process, and enable you to deposit funds, place bets, play games, and withdraw winnings.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance through our Bangla-speaking live chat team available 24/7.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, responsible gaming requirements, and any lawful request from competent authorities including law enforcement agencies.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account compromise, and other prohibited conduct as described in the Terms and Conditions.
• Platform improvement: to analyse aggregate usage patterns, performance metrics, and player feedback to improve the bh111 platform, add new games, optimise payment flows, and enhance the overall player experience for users across Bangladesh.

Where bh111 wishes to use your personal data for a purpose not listed above, we will notify you in advance and, where required, seek your explicit consent before doing so.

4Legal Basis for Processing

bh111 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing is necessary to fulfil the contract between you and bh111 — specifically, to operate your account, process transactions, and provide the gaming services you have signed up for.
• Legal obligation: processing is necessary for bh111 to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing is necessary for bh111's legitimate interests, including fraud prevention, platform security, responsible gaming enforcement, and improving the quality of our services, provided those interests are not overridden by your own rights and interests.
• Consent: for certain processing activities — such as sending you promotional communications about new games, bonuses, or seasonal offers — bh111 will rely on your explicit consent. You may withdraw this consent at any time by contacting our support team.

5Sharing Your Information

bh111 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the minimum extent necessary for each specific purpose:

• Payment processors: financial data necessary to process your deposits and withdrawals is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or the relevant bank). This sharing is limited strictly to what is needed to complete the transaction.
• KYC and identity verification providers: identity documents and verification data are shared with accredited third-party KYC service providers solely for the purpose of verifying your age and identity as required by our obligations.
• Game and technology providers: anonymised or aggregated usage data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to facilitate game delivery, session management, and technical support. These providers do not receive data that identifies you personally.
• Legal and regulatory authorities: we may disclose personal data to courts, law enforcement agencies, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful regulatory instruction.

6Payment Data and Financial Information

bh111 processes financial data — including mobile wallet numbers, bank account details, transaction amounts, and deposit and withdrawal records — solely for the purpose of operating your account and fulfilling your payment instructions. All payment data transmitted between your device and bh111's systems is encrypted in transit using SSL. bh111 does not store your full bKash or Nagad PIN or any other payment credential that would allow bh111 to initiate transactions on your behalf without your instruction.

bh111 retains transaction records for a minimum of five years from the date of the transaction to comply with applicable financial record-keeping obligations. These records may be accessed by authorised bh111 staff and, where legally required, by relevant regulatory or law enforcement authorities.

7Cookies and Tracking Technologies

bh111 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser. We use the following types of cookies:

• Essential cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and ensure secure navigation between pages. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytical cookies: these help us understand how players use the Platform — for example, which games are most popular, which pages generate the most traffic, and where users encounter friction. This data is collected in aggregate and is not used to identify individual users.
• Functional cookies: these enable enhanced features such as remembering your preferred deposit method, your last viewed game category, and any responsible gaming limits you have set. Disabling these cookies may reduce the personalisation of your experience.

You can manage or delete non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the Platform. bh111 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements.

8Data Retention

bh111 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In general, account data is retained for the duration of the player's active account plus a minimum of five years following account closure to satisfy our legal record-keeping obligations. Communications data such as support chat transcripts is retained for a minimum of two years.

When personal data is no longer required, bh111 will securely delete or anonymise it so that it can no longer be associated with you as an individual. Where full deletion is not technically feasible (for example, in backup archives), bh111 will isolate the data and prevent any further processing until deletion is possible.

9Data Security

bh111 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments of our platform infrastructure, and secure data storage practices for all personal and financial records.

While bh111 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account or suspect that your data has been compromised, please contact our support team immediately at [email protected] so that we can take prompt remedial action.

10Your Rights Over Your Personal Data

As a user of bh111, you have a number of rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 15. bh111 will respond to all valid data rights requests within a reasonable timeframe and at no charge. Your rights include:

• Right of access: you may request a copy of all personal data bh111 holds about you. We will provide this in a clear, readable format within a reasonable period of receiving your request.
• Right to rectification: if any personal data bh111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to bh111's legal obligations to retain certain records.
• Right to restrict processing: in certain circumstances you may ask bh111 to restrict how it processes your data — for example, while a dispute about accuracy is being resolved.
• Right to data portability: where bh111 processes your personal data based on consent or contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

bh111 will not discriminate against you for exercising any of the above rights. If you are dissatisfied with how bh111 has handled your personal data or responded to a data rights request, you have the right to raise the matter with our support team and, if unresolved, to seek further remedy through appropriate channels available to you under applicable law.

11Children's Privacy

bh111 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. The Platform is not directed at, and should not be used by, anyone under the age of 21. All player accounts are subject to age verification as part of the KYC process before any financial transactions are permitted.

If bh111 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on bh111, please notify us immediately at [email protected].

12Responsible Gaming and Your Data

bh111 uses personal data — including your gaming history, session durations, deposit frequency, and betting patterns — to support responsible gaming obligations. This data analysis helps us identify players who may be showing signs of problem gambling, so that we can proactively offer responsible gaming tools such as deposit limits, session reminders, and self-exclusion options.

Where bh111's systems identify a player who may need support, we may use the contact data on file to reach out proactively. This use of data is in bh111's legitimate interest and is consistent with our commitment to player welfare. Players who do not wish to be contacted for responsible gaming purposes may indicate this preference by contacting our support team.

13Third-Party Links

The bh111 Platform does not contain links to third-party websites or external services for which bh111 is not responsible. If you navigate away from bh111.bio to any external site, bh111 has no control over and accepts no responsibility for the privacy practices or content of that external site. This Privacy Policy applies exclusively to the bh111 Platform at bh111.bio.

14Changes to This Privacy Policy

bh111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via their registered mobile number or through a prominent notice on the Platform. The updated policy will take effect from the date it is published at bh111.bio/privacy-policy.

Your continued use of the bh111 Platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using the Platform and may request account closure by contacting our support team.

15Contact Us and Data Requests

All privacy-related enquiries, data access requests, rectification requests, erasure requests, and complaints relating to this Privacy Policy should be directed to the bh111 support team. Our support team is available 24 hours a day, 7 days a week via live chat on the Platform, and can also be reached by email. We aim to acknowledge all privacy requests within 48 hours and to resolve them within a reasonable period.